FAQ's

Frequently Asked Questions

At K&T Premium Travel, we pride ourselves on delivering a seamless, luxury chauffeur experience for our clients in Portsmouth and beyond. To help you make the most of our services, we’ve compiled answers to the most frequently asked questions. If you don’t see your query here, feel free to contact us directly for more information.

General Service Questions

1What areas do you cover?
We are based in Portsmouth and regularly serve the South Coast region, including Hampshire, West Sussex, and Surrey. We also provide transfers to and from all major UK airports. If you have a specific destination in mind, please get in touch to discuss your requirements.
2What sets K&T Premium Travel apart from other chauffeur services?
We offer a combination of luxury vehicles, professional and discreet chauffeurs, transparent all-inclusive rates, and top-tier customer support. Our commitment to punctuality, comfort, and personalized service ensures a superior travel experience every time.
3Are your chauffeurs fully trained and licensed?
Yes. All of our chauffeurs are fully licensed, thoroughly vetted, and trained to the highest standards. They have extensive driving experience, local knowledge, and a keen understanding of what constitutes outstanding customer service.

Airport Transfers

1Which airports do you serve?
We provide luxury airport transfers to all major UK airports, including Heathrow, Gatwick, Stansted, Luton, London City, Southampton, and more. No matter which airport you need to reach, we ensure a timely and stress-free journey.
2How do you handle flight delays or early arrivals?
We use a real-time flight monitoring system. If your flight schedule changes, we adjust accordingly. There’s no need for you to notify us if your flight is early or delayed—your chauffeur will be there when you land.
3Is there a waiting charge if my flight is delayed?
We offer a complimentary waiting period after your flight’s scheduled arrival time (typically 45 minutes). If you need additional waiting time, we’ll discuss any applicable fees in advance. Our goal is to keep the process as transparent and stress-free as possible.

Booking and Payment

1How do I make a booking?
You can book our services online, by phone, or via email. Simply provide your travel details, vehicle preferences, and any special requests. Once confirmed, we’ll send you a booking confirmation for your records.
2How far in advance should I book my chauffeur service?
We recommend booking as early as possible, especially during peak travel seasons or for special events. Ideally, 24-48 hours’ notice gives us time to prepare and ensures you get your preferred vehicle and service slot.
3What payment methods do you accept?
We accept all major credit and debit cards, as well as bank transfers. For corporate clients, we may arrange invoicing or monthly billing options. Please inquire for more details.
4Are there any hidden fees?
No. At K&T Premium Travel, transparency is key. All our rates are all-inclusive, covering the chauffeur, vehicle, fuel, and standard waiting time. Any additional costs (e.g., extra waiting, parking, special requests) will be clearly communicated upfront.

Vehicles and Amenities

1What types of vehicles do you offer?
Our luxury fleet includes Mercedes E-Class, S-Class, and V-Class vehicles, among others. We maintain all vehicles to the highest standards, ensuring a comfortable, quiet, and premium travel experience.
2Can I choose a specific vehicle for my journey?
Yes, subject to availability. If you have a preferred vehicle type, let us know during the booking process, and we’ll do our best to accommodate your request.
3Do you provide child seats?
We can arrange child seats upon request. Please notify us at the time of booking so we can ensure the appropriate seating and safety measures are in place.

Special Requests and Events

1Can I hire a chauffeur for special occasions or events?
Absolutely. We offer bespoke services for weddings, proms, corporate events, and VIP occasions. Whether you need multiple vehicles, a specific route, or additional amenities, our team can tailor a package to your needs.
2Can I hire a chauffeur for multiple hours or a full day?
Yes. We provide half-day, full-day, or even multi-day chauffeur hire. This can be ideal for business trips, special outings, or when you want a dedicated chauffeur at your disposal.

Modifying or Canceling Bookings

1What if I need to change my booking?
Simply contact us as soon as possible with any changes to your schedule, pickup location, or destination. We’ll make every effort to accommodate adjustments, though changes may be subject to availability.
2What is your cancellation policy?
We understand plans change. Cancellations made more than 24 hours before the scheduled service are typically refunded in full. Cancellations made within 24 hours may incur a fee. Please refer to our Terms and Conditions or contact us for specific details.

Additional Support

1Do you provide corporate accounts?
Yes, we offer corporate accounts for businesses that require regular chauffeured travel. Corporate clients can benefit from priority bookings, flexible invoicing, and dedicated account management.
2Is it possible to arrange onboard refreshments or Wi-Fi?
We strive to make your journey as comfortable as possible. Upon request and subject to availability, we can arrange refreshments and onboard Wi-Fi. Let us know your preferences at the time of booking.
3What if I have other questions not listed here?
If you have any additional queries, please don’t hesitate to reach out. Our friendly team is always here to help.

Contact Us

Still have questions or ready to book your next journey? Contact K&T Premium Travel today for personalized assistance. Let us help you experience the ultimate in luxury travel from Portsmouth and beyond.

Your comfort and satisfaction are our top priorities, and we look forward to serving you.